Effective Date: 02/07/2025

Welcome to WanderSims.com. These Terms and Conditions govern your use of our website and services. By accessing WanderSims.com and purchasing our eSIM products, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue using our services.

1. Definitions

  • “We,” “Us,” “Our” refers to WanderSims.com.
  • “User,” “You” refers to the individual or entity using our services.
  • “Service” refers to our eSIM products, website, and customer support.
  • “eSIM” refers to an embedded SIM that enables mobile network access without a physical SIM card.

2. Use of Our Services

  • You must be at least 18 years old to use our services.
  • You agree to use our services for legal and personal use only.
  • You are responsible for ensuring that your device is compatible with eSIM technology before purchasing.
  • Any unauthorized use of our services may result in termination of your account and legal action.

3. Account Registration

  • To purchase an eSIM, you may need to create an account on our website.
  • You must provide accurate and up-to-date personal information.
  • You are responsible for maintaining the security of your account credentials.
  • We reserve the right to suspend or terminate accounts with false or fraudulent information.

4. eSIM Activation and Usage

  • eSIMs are provided for use in supported locations and networks only.
  • You are responsible for correctly installing and activating the eSIM as per the instructions provided.
  • WanderSims.com is not responsible for network coverage issues caused by third-party carriers.

5. Pricing and Payments

  • All prices listed on our website are in NGN and are subject to change without notice.
  • Payments are processed securely through our trusted payment providers.
  • You agree to pay all fees associated with your purchase before activation.
  • WanderSims.com is not responsible for any transaction fees or currency conversion charges imposed by your payment provider.

6. Refund Policy

  • Due to the digital nature of our eSIMs, all sales are final.
  • Refunds may be granted in exceptional cases, such as non-activation due to technical issues verified by our support team.
  • Requests for refunds must be submitted within 7 days of purchase.
  • Refunds will not be provided for issues caused by user error, such as incompatible devices or incorrect activation.

7. Service Availability and Limitations

  • We strive to provide seamless eSIM services, but availability depends on third-party network providers.
  • We do not guarantee uninterrupted service, and we are not liable for service failures caused by external factors such as carrier restrictions, roaming limitations, or technical issues beyond our control.

8. Intellectual Property Rights

  • All content on WanderSims.com, including logos, text, graphics, and software, is owned by or licensed to us.
  • You may not copy, modify, distribute, or use our intellectual property without prior written consent.

9. Prohibited Activities

Users must not:

  • Use our services for illegal or fraudulent activities.
  • Attempt to hack, reverse-engineer, or interfere with our website or services.
  • Resell or distribute our eSIMs without permission.

10. Limitation of Liability

  • WanderSims.com is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
  • Our liability is limited to the amount paid for the eSIM purchase.

11. Indemnification

You agree to indemnify and hold WanderSims.com, its affiliates, and employees harmless from any claims, damages, or liabilities arising from your use of our services or violation of these Terms and Conditions.

12. Privacy Policy

  • Your personal information is handled according to our Privacy Policy, which outlines how we collect, use, and protect your data.

13. Termination of Services

  • We reserve the right to suspend or terminate your access to our services if you violate these terms or engage in prohibited activities.
  • Any remaining balance or unused eSIMs will not be refunded upon termination.

14. Changes to Terms and Conditions

  • We may update these terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

15. Governing Law and Disputes

  • These Terms and Conditions are governed by the laws of Nigeria.
  • Any disputes arising from these terms will be resolved in the courts of Nigeria.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact us at: 📧 Email:info@wandersims.com
🌍 Website: https://wandersims.com